Frequently Asked Questions

 

Do you do styling for events?

Yes. We love to share ideas as to how our inventory can be used. If you need a little extra help with getting the ambiance perfect for your photo shoot, party, engagement or wedding, we are here to help you. We are in the process of organizing standard styling packages, but until we get them loaded on our website, just contact us.

Is there a minimum order size?

No. You can rent exactly what you need…1-2 items to add personal details to an existing vignette, or you can create a complete palette to fulfill your vision. You may pick our items up, or have them delivered to your location (delivery charges do apply).

How do I place an order?

You can either place an order through e-mail (hello@propsandpalettes.com) or by calling us (256-684-1200). Let us know which items you are looking for, the quantities you need, and the date of your event or photo shoot so we can ensure your requested items are available. Once we confirm your items are available, we’ll send you a confirmation sheet listing item details and pricing. If everything looks complete, we’ll send you a contract. Arrival of a signed contract and the deposit guarantees that the requested items are being held for you for your special day.

Do I have to put a deposit down on an item to reserve it?

Yes. We require a 30% non-refundable deposit in order to reserve our pieces for your event. We also require a signed contract to be on file for all rentals.

When do I need to make a reservation?

All of our items are one-of-a-kind pieces, so if you have your heart set on a certain piece you need to go ahead and reserve it. You may reserve up to any date in the future. Reserving pieces several months ahead of time guarantees that the perfect props will be available to you on your special day.

Can I change my order after I signed the contract & deposit is made?

You are more than welcome to change or add to your order at any time up to 14 days before your event. If the cost of items are the same or greater, we will adjust the contract, bill and security deposit as needed. If your rental needs decrease, we will adjust your final payment accordingly.

Please note, the 30% deposit is non-refundable.

Do you have a price list for you rentals?

Yes. We've provided a general price list here. This should help you determine what items (if any) might fit within your event budget. Of course, each person's vision is different, so we'll need to talk to customize a quote for you based on the items and quantities you select. Discounts apply to larger orders. Visit our Props page to browse our inventory.

NOTE: We are working to get pictures of all our inventory items online, but unfortunately, it’s taking longer than we expected to capture and load them onto our website. If you are looking for something specific, please contact us...it might be in our storage but not online yet.

How long is the rental period?

Most of our rental rates are daily rates - with pick-up / delivery of our item(s) arranged for the day before your event and return of our item(s) the day after your event. Of course, rental pickup and drop-off is customized and unique for each order, so if you would like to rent for an extended period of time, please contact us for pricing information.

HOW DOES PAYMENT WORK?

We require a 30% non-refundable deposit to reserve items for your selected date(s). Final payment is due 14 days prior to your event.

Can I pick up my rentals?

Yes and No. Most of our items can be picked up and transported if you have the appropriate vehicle, and agree to follow our rules on caring for our items. However, due to their value and/or delicate condition, we insist on personally delivering our Signature items. (Delivery charges are applied to the rental of our Signature items).

DO YOU PROVIDE DELIVERY, AS WELL AS UNLOADING AND LOADING OF RENTALS?

Yes. We offer delivery within Huntsville City, Madison City, and the surrounding area. Loading and unloading with a smile is just part of our service. Drop-off / pickup charges vary based on the size of the order and the delivery location, but as a rule of thumb, delivery to the Huntsville/Madison city area is $175 per truck load of items. Additional delivery fees apply for events outside of this general area

Is there a minimum order size for deliveries?

Yes. There is a $100 minimum order to deliver items to your event location. Of course, this minimum doesn't apply to rental of our Signature items which we insist on personally delivering (delivery charges do apply).

What are your office hours?

Sigh…We don’t have a brick and mortar storefront (yet). However, you can contact us by email (hello@propsandpalettes.com) anytime, or by phone (256-469-8065) from 8am to 8pm (Mon-Sat). If necessary, leave a voice message and someone will get back with you as soon as possible.  

Do you require a Security Deposit?

Yes. A check for the Security Deposit is required with your final payment. We'll hold it on file with your signed contract while the rentals are in your possession. Providing all the items are returned in the same condition in which they were rented, we will return your check within 2-3 business days of the rental return.

What forms of payment do you except?

At this time, we except cash, money orders, checks and debit cards. We hope to add a credit card payment option in the near future. 

Can I just drop by and see your items?

Unfortunately, no. Our items are currently in use or in storage. Please contact us by email (hello@propsandpalettes.com), or phone (256-684-1200) from 8am to 8pm (Mon-Sat) to schedule an appointment.

What if I want an item that I don't see in your inventory?

We are constantly updating our inventory, and are more than happy to search for specific props that you have in mind. If you don't see an item that you're looking for, please contact us. We'll search our resources and make every effort to find that special item(s) for you.

What If my event is cancelled. Do you refund my money after I have paid and scheduled an item for rental?

No. The 30% deposit given to us upon signing the contract is non-refundable. However, we know unexpected things happen in life, so we try to work with you as much possible – either to find another date when those items are available for your use, or by attempting to rent the items to other customer(s) in order to defray your costs.

What if it's raining? Do I get my money back?

No. We don’t refund due to rain, but we'll work with you to reschedule your rental to another date when those items are available.

What happens when I break something or damage it?

If an item is lost, broken, or damaged, PLEASE call, text or email us right away. Do not try to clean or repair the item. We will attempt to make repairs in-house, but if the item requires outside repair costs or needs to be replaced, we will use your security deposit to make those repairs.